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Privacy Pledge:
At Complete Crystal Clear, protecting your privacy is paramount. We are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (C’th). This policy outlines how we collect, use, and protect your data.
Collection and Use of Personal Information:
We collect and process personal information for specific purposes, such as providing services, billing, marketing, and communication. Your data is kept secure and retained only as long as necessary, complying with legal requirements.
Information Disclosure:
Personal information may be shared with third parties acting on our behalf or with related companies. We ensure third parties maintain confidentiality and comply with privacy standards. Sensitive data is not shared without explicit consent.
Right of Access
You have the right to access and update your personal information. We strive to keep your data accurate and up-to-date. Requests for access or correction are handled promptly and free of charge.
Security and Confidentiality
We employ security measures to protect personal information, including firewalls and restricted access. While we strive to prevent data loss or misuse, we cannot guarantee absolute security over the internet.
Data Transfer Abroad
As part of a global enterprise, data may be transferred to databases outside Australia, ensuring compliance with privacy regulations.
Anonymous Data and Cookies
Cookies are used to enhance user experience and analyze website effectiveness. Visitors can manage cookie preferences through browser settings, though this may impact site functionality.
Anti-Spam Policy
We do not condone spamming and provide opt-out options for communications.
Personal Information and Children
We do not knowingly collect personal information from children under 13 without parental consent.
Links to Other Sites
This policy applies only to our website. Links to third-party sites are subject to their respective privacy policies.
Analytics
We use Google Analytics to gather website analytics, ensuring data privacy and security.
Contact Us
For inquiries or suggestions regarding our privacy practices, please contact us.
Questions and Comments
Feel free to reach out with any questions or comments. Our mailing address is provided below
QUALITY POLICY
Complete Crystal Clear Pty Ltd and Royal Facilities Pty Ltd are dedicated to the delivery of high-quality commercial cleaning, residential cleaning, construction cleaning, labour hire and waste management services to our clients as agreed by contract, at a quality that meets or exceeds our client’s expectation, within budget, and in an efficient and timely manner.
This is achieved through:
- Ensuring compliance to all applicable requirements is met e.g. legislative, regulatory and contractual requirements etc. and standards including ISO9001:2015.
- Identifying the processes needed for the Business Management System and their application throughout the organisation
- Determining the sequence and interaction of these processes
- Determining criteria and methods needed to ensure that both the operation and control of these processes are effective
- Planning and ensuring the availability of resources and information necessary to support the operation and monitoring of these processes Monitoring, measuring and analysing these processes
- Implementing actions necessary to achieve planned results and continual improvement of these processes and outcomes.
Strategies will include:
- Setting measurable, realistic and achievable quality objectives which are reviewed at least annually.
- Monitoring progress toward achieving our quality objectives using the Improvement system and monitoring the progress of specific plans. The reports and register are reviewed in the quarterly Improvement Review and preventative actions taken as necessary;
- Performing Quality Control processes to ensure defect and error free services and work
- Ensuring the entire Business Management System is reviewed at least annually for continuing suitability and effectiveness.
The BMS of Complete Crystal Clear & Royal Facilities is based on the concepts of the continuous improvement process of Plan, Do, Check Act and conforms to the requirements as defined in ISO 9001:2015.
WORKPLACE HEALTH AND SAFETY POLICY
Complete Crystal Clear is committed to providing and maintaining a safe and healthy workplace for all workers (including contractors and volunteers) as well as clients, visitors and members of the public. Hazards and risks to health and safety will be eliminated or minimised, as far as is reasonably practicable.
The responsibility for managing health and safety ultimately rests with the person in control of the business or undertaking (PCBU), directors and management. Workers also have important responsibilities for health and safety in the workplace.
We are committed to complying with the Work Health and Safety Act 2011, the Work Health and Safety Regulation 2011, codes of practice and other safety guidance material, as well as all other applicable requirements.
Management will:
- Ensure the business complies with all legislation relating to health and safety
- Eliminate or minimise all workplace hazards and risks as far as is reasonably practicable
- Provide information, instruction and training to enable all workers to work safely
- Supervise workers to ensure work activities are performed safely
- Consult with and involve workers on matters relating to health, safety and wellbeing
- Provide appropriate safety equipment and personal protective equipment
- Provide a suitable injury management and return to work program
- Regularly review the effectiveness of the safety management through the use of the improvement system
and audits, to ensure continual improvement is achieved - Set and regularly review WHS objectives which are measurable, realistic and achievable
Workers will:
- Take reasonable care for their own health and safety
- Follow safe work procedures, instructions and rules
- Participate in safety training
- Report health and safety hazards
- Report all injuries and incidents
- Use safety equipment and personal protective equipment as instructed
Our goal is to provide a safe and healthy work environment that is free from workplace injury and illness. This will only be achieved through the participation, co-operation and commitment of everyone in the workplace.
ENVIRONMENTAL POLICY
Complete Crystal Clear Pty Ltd and Royal Facilities Pty Ltd affirm the importance of protecting and enhancing the health, diversity and productivity of the environment for the benefit of our clients, workers, shareholders, the community, and future generations. Our commitment is to minimize or eliminate pollution and other damage to the environment caused by our services and work activities.
This is achieved through:
- Complying with statutory requirements, codes, contractual requirements, and standards including ISO14001:2015 and guidelines;
- Defining roles and responsibilities for occupational health, safety, and environment.
Strategies will include:
- Continually improving our environmental management performance by regular reviews and setting realistic, measurable environmental objectives and targets;
- Measuring our progress toward achieving our environmental objectives using the Improvement system and quarterly performance reviews in the Improvement Review and taking further preventative actions taken as necessary;
- Preventing pollution of the environment from activities over which we have control,
- Conducting business with suppliers who also have a commitment to responsible environmental management,
- Addressing, as a priority, threats of serious or irreversible environmental damage,
- Conserving biological diversity and ecological integrity,
- Using the real cost of environmental factors in project decisions,
- Providing training and education to workers and contractors.
This policy and associated procedures will be reviewed in consultation with relevant parties and when any changes or amendments to the relevant legislation and/or every twelve (12) calendar months from the date promulgated.
Please feel free to contact us any time and we’ll answer any additional questions you may have.
